SHIPPING FAQ's

Q: WILL YOU SHIP TO MY LOCATION?
A: Yes, we ship to all Domestic, and select International Customers Daily. We ship to the following countries, and work to open up to new markets on a regular basis; Austrailia, Belgium, Great Britain, Canada, Denmark, France, Germany, Ireland, Italy, Mexico, Netherlands, Norway, Puerto Rico, Spain, Sweden, and Switzerland.

NOTE: We ship to all APO/FPO Military Addresses.

Q: HOW WILL YOU SHIP MY ORDER?
A: All orders when placed have the ability to pre-select your personal preference for shipping or carrier. You may choose from USPS, FedEx, and UPS. Please ensure you have added your correct eMail address so you may be contacted in the event a problem or delay may arise. There are multiple options available for both Domestic and International Orders.

NOTE: See Non-Delivered Orders for more information below.

Q: WHERE DO I FIND SHIPPING COSTS?
A: All shipping costs are found on the checkout page. To see what the shipping costs will be for your order, simply enter your city, state and zip code in the Billing Area 'Step #1', Then select a carrier and method of shipping after you have entered your city, state and zip code in 'Step #3'. Shipping costs will then be calculated via 'Real Time' with the carrier you selected based on the weight of your total order. The shipping costs will be added to the cart totals for use at checkout when you are ready to complete and submit your order.

You do not have to be logged in to the store, but you are required to enter your city, state and zip code to see accurate rates. If city, state or zip code are not entered into Step #1, rates are shown based on warehouse location and weight of products in the cart.

NOTE: Shipping costs vary per total weight of your order as items are added to your cart.

Q: HOW ARE SHIPPING CHARGES CALCULATED?
A: Shipping charges are based on the weight of the products purchased. Your shipping costs (after carrier and desired delivery option has been selected) will be automatically calculated in real-time during the purchase process. Our servers are connected directly to our carriers and their databases for automatic real-time shipping and tracking purposes. No matter if you are online, you phone, or eMail your order in, we can give you an exact cost of the shipping charges in real time.

Outside the US: For orders placed outside the 48 contiguous states, additional shipping charges may be added to your order to compensate for the extra care and handling of your order. (Ensure product quantity and availability prior to placing your order). International shipping, handling charges and fees will apply.


NOTE: Shipping fees shown in the cart prior to your entering the delivery address may vary. Ensure you are logged in, and have entered the appropriate delivery address for correct real time shipping fees to be displayed.

Q: WHAT IS INCLUDED IN YOUR SHIPPING RATES?
A: ALL orders are shipped with 100% insurance coverage to ensure merchandise is replaceable in case of damage while in transit. Although every precaution to pack packages as safely as possible are taken, there seem to be carrier employed gorillas that find our boxes at times, and they to like to cause damage to any box they touch. In cases of damage while in transit, the customer will be covered by insurance that will allow them to be covered for any damage or loss that may occur. It just makes good sense all the way around for everyone. This applies to any and all orders shipped via USPS, FedEx, and UPS.

Q: DO YOU HAVE HANDLING FEES?
A: No, The Magick Moon DOES NOT charge a handling fee for any US based order placed online by the server.

Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: When your order has been processed for shipping, a confirmation eMail is sent to you immediately to let you know that your package is on the way!

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Q: HOW LONG DOES IT TAKE MY ORDER TO ARRIVE?
A: Orders are picked, packed and labeled for shipping once your payment transaction has cleared, which usually occurs within 24 hours. Your order will then be shipped out via the carrier you have chosen at the time of order submission. We do have a couple of shipping maps that may be used to approximate arrival time once you receive the eMail notice that your order has been shipped.

Map 1 is the travel time map for UPS, and Map 2 is the travel time map for FedEx (may also be used for approximate USPS delivery times).

Q: CAN I TRACK THE PROGRSSS OF MY SHIPMENT?
A: On items shipped via USPS, FedEx, and UPS, Yes! There are live tracking statistics available for these types of deliveries.

Included in the eMail you receive to let you know that your package has been shipped is a tracking number. You can come back to TheMagickMoon.com, log into your account and review your pending orders. Once your order is in review, The Magick Moon has provided a live link to track your orders from our site for your convenience. You also have other valuable information in your personal control panel above and beyond order status and tracking services.

You may also visit USPS, FedEx, and UPS and click on their respective package tracking buttons. "Track a Package". Enter your tracking number when prompted and details about your package delivery status will be displayed.

Q: HOW DO I REPORT AN ORDER THAT HAS NOT BEEN RECEIVED?
A: USPS, FedEx, and UPS shipments are usually delivered within 2-7 business days depending on selected service and destination. If your order is not delivered within 10 business days of the ship date, please eMail us to report the overdue delivery. In order to initiate a trace or process a claim with the carrier, The Magick Moon must be notified of delivery problems within 10 business days of shipment. Please include all pertinent information to enable us to track your shipment properly without delay.

Q: WHY HAS MY ORDER BEEN BACKORDERED?
A: In a very small percentage of our orders, inventory may be depleted by the time your order reaches the warehouse. Should this occur, The Magick Moon will notify you of the backorder status within one (1) business day of order processing.

SHORTAGES:
Any order that is shipped incomplete, will be completed by The Magick Moon. The missing item(s) will be shipped at no additional charge, or you will receive credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.

All items backordered or shorted will be sent via the most economical method available.

Q: WHAT SHOULD I DO IF MY PACKAGE ARRIVES DAMAGED?
A: All orders are shipped with Pre-Paid Insurance to cover any possible damage that may occur in transit by any one of our shippers.

If a freight carrier attempts to deliver a package that appears to have been damaged in transit, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit, Notify the Carrier Immediately to report the problem. The carrier may choose to pick up the package from you and process a claim for the damaged item(s). Again, all orders are shipped with prepaid insurance coverage, so any and all damage claims will be dealt with between the customer and the carrier of the packaged goods which they selected at the time of purchase.

In some cases, the Magick Moon may be required to submit supporting paperwork in order to aid in the filing of insurance claims. If this is the case, feel free to contact The Magick Moon, if the carrier requests it.

The Magick Moon support staff will be happy to assist you with any supporting documentation you may need to process your claim.

Q: WHERE CAN I FIND INFORMATION ABOUT FREE SHIPPING?
A: All orders valued at $75 dollars or more before taxes and shipping fees (if applicable) may be eligible for Free Shipping. Click Here to read more information about this offer.

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We currently ship to your area if you see your flag above.