Q: CAN I RETURN AN ORDER?
A: The Magick Moon does not accept returns unless the following situations apply.
1) Defective Merchandise such as a return for replacement (customer service must be notified via telephone within 72 hours upon receipt of your order).
2) Extenuating Circumstance such as return for correct ring size (customer service must be notified via telephone within 72 hours upon receipt of your order).
Merchandise is considered to be defective if upon receipt an item does not perform as described by its manufacturer. Merchandise may only be returned if it falls under the category as being defective, and will only be replaced due to a manufacturers defect. Any claimed product defect must be verified and approved as being a manufacturers defect by a Magick Moon customer service representative. Shipping charges (receipt or return) are not refundable.
Defective merchandise may only be replaced if a Magick Moon customer service representative is notified within 72 hours upon receipt of your order, including weekends and public holidays. The Magick Moon requires defective merchandise be returned for inspection and approval as being defective on behalf of the manufacturer.
Defective merchandise can only be exchanged for the same product item, except when unavailable and a suitable substitute has been agreed upon for replacement. All replacement goods will be delivered via USPS, unless otherwise specified.
DO NOT return any merchandise without first obtaining an (RMA#) Return Merchandise Authorization number. The Magick Moon reserves the right to refuse replacement of any merchandise that shows signs of tampering or customer inflicted damage. Any damage to merchandise (other than notable manufacturers defect) will automatically negate any replacement, refund or return.
In the event you are pre-approved for a return of product for exchange by a customer service representative, the item being returned for exchange must be unopened, unused and in resalable condition. In the event an item is damaged in transit, or not resalable, the customer will not be allowed an exchange. We recommend carrier insurance to cover any and all damage to a return while in transit.
Customer will be responsible for any and all shipping costs of the item being returned as well as shipping costs for exchanged item being sent to customer.
We do not accept returns on the following items or products: custom made or special ordered products, items that can be tampered with such as (oils, perfumes, herbs, herbal concentrates, candles, bath items, etc.), books, cloaks or robes, t-shirts, earrings, or sealed items that have been opened. We cannot and will not accept any return on items that may be considered soiled, worn or can easily be tampered with that may endanger other customers or cannot be resold.
Products being returned without prior approval by a customer service representative will not be accepted, and will be returned at customers expense.
Any return that does not fall into one of the above categories (defective merchandise or pre-approved return), the customer will be billed a 25% or $25.00 restocking fee (which ever is greater). Credit will be issued only on items Un-Used, Un-Opened, or UnDamaged, and found to be in resalable condition. Items that are returned and found to be used, opened and or not resalable condition will not be credited to the customer (No Exceptions).
Refunds will consist of a store credit via voucher or gift card toward future purchases minus all shipping costs, restocking and admin fees. There will be NO cash, check or credit card refunds of any kind (No Exceptions).
All orders refused or returned undeliverable will be billed a 25% or $25.00 restocking fee (which ever is greater) plus any and all additional shipping charges and administration fees.
Contact your Magick Moon sales rep.
(331) 4-MAGICK -or- (331) 462-4425
Q: WHAT HAPPENS IF AN ORDER IS REFUSED?
A: A customer with any order refused, unclaimed or undeliverable will be charged any and all additional shipping fees, administrative fees as well as a restock fee of 25% or $25 which ever is greater.
If the package is reshipped to the customer, the customer will pay for all additional shipping. If the customer no longer wants the merchandise, they will be responsible for any and all shipping charges, as well as administration and restocking fees.
In either case, the customer will be placed on an account hold status until the situation is cleared, and all charges outstanding have been paid in full. Refused orders that have been filled but not yet shipped are also subject to a restocking fee at 25% of the value of the merchandise or $25, which ever is greater.
WHAT SHOULD I DO IF MY PACKAGE ARRIVES DAMAGED?
A: All orders are shipped with Pre-Paid Insurance to cover any possible damage that may occur in transit by any one of our shippers. All damage claims must be submitted to the responsible carrier and The Magick Moon immediately, (or within 72 hours of receipt at the latest if received during a weekend or holiday).
If a freight carrier attempts to deliver a package that appears to have been damaged in transit, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit, Notify the Carrier Immediately to report the problem. The carrier may choose to pick up the package from you and process a claim for the damaged item(s). Again, all orders are shipped with prepaid insurance coverage, so any and all damage claims will be dealt with between the customer and the carrier of the packaged goods which they selected at the time of purchase.
In some cases, The Magick Moon may be required to submit supporting paperwork in order to aid in the filing of insurance claims. If this is the case, feel free to contact The Magick Moon, if the carrier requests it.
The Magick Moon support staff will be happy to assist you with any supporting documentation you may need to process your claim.