ACCOUNT FEATURES Account Tools and Uses
Welcome to The Magick Moon, by SNM-Group, LLC. Here are just a few of the tools and services offered to our members. Keep in mind there are many more features than shown below, and new features are added on a regular basis. This list will offer you an idea of what is available, and how customer service takes care of our members. Great pride is taken in offering our members top quality Customer Service AND Fantastic Products at very low prices.
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ORDER PLACEMENT |
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OUR GUARANTEE |
Easily place orders 24/7/365 when you have an account at The Magick Moon. Members enjoy all features available upon registration, free of charge.
Quick and easy to use payment methods such as a personal credit card or PayPal for orders placed online.
Print order invoices right from your desktop without delays for easy order tracking and inventory control. Open an account now by clicking here. |
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While at The Magick Moon, your security, your privacy and the quality of our products is guaranteed to meet or beat your expectations. In fact, to reflect our commitment, The Magick Moon utilizes McAfee’s remote compliance program for server validation and compliance with the Payment Card Industry (PCI) Data Security Standard supported by the major credit card associations including: Visa, MasterCard, Discover, or American Express.
Your private information is secured using a $250,000 Identity Assurance Comodo SSL Certificate, with a 256/2048 bytes/bits encryption capability (considered military strength). |
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TRACK ORDERS |
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SHIPPING AND RETURNS |
Our members are in constant contact with the fulfillment department, and their order processing every step of the way. From the time your order is placed, to the time it leaves the building, you will receive updated eMails with all pertinent information dealing with any and all aspects of each and every order placed at The Magick Moon.
Once your order leaves The Magick Moon's warehouse via your preferred carrier, a tracking code will be available to track its progress all the way to its final destination.
If for any reason anything should occur, you will be notified immediately. |
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Members select preferred shipping methods, and receive "real time" shipping costs.
The Magick Moon is connected via each carrier's API to offer "real time" shipping charges, which alows each carrier to bid on your order's delivery to its final destination. Upon the member's carrier selection, shipping charges will be added to the order's total, and displayed on the checkout page.
Orders are shipped fully insured via USPS, FedEx and UPS. Orders resulting in damage while in transit are covered against loss caused by the carrier.
Returns may be dealt with, by contacting the sales support staff. |
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ORDER HISTORIES |
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CUSTOMER SERVICE |
Members have the ability to track their order histories with "real time" up to the minute capabilities. So up to date, orders placed within seconds are traceable and you may monitor their status online as they make their way to you.
Print and re-print order invoices easily in case of loss, or desire for duplicate documentation. |
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Our customer service department is open to you 24/7/365. Lost your password? Need to retrieve it? Easy access to your personal information is provided. All you need to know is your account details, and info will be sent automatically.
Here are the links to Password Recovery,
Contact Us forms, or RMA's etc. Read the FAQ Section for more info to the most asked questions.
Any time you need us, Customer Support is here for you. |
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SUPPORT CENTER |
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NEW ACCOUNTS |
The Magick Moon's website operates with the use of java, java scripts, cookies, pop-up's etc. There are many things that can cause these items to not operate properly.
In case you find yourself in a situation where your cart does not function properly, or a specific feature or service offered does not seem to be working, you should check your browser's settings to ensure you allow images to be seen, pop up's (for detailed images), cookies (for tracking your order process), and maintain low security settings when dealing with the order processing segment of the cart.
Once your browser has been set correctly, and you have the proper settings in place, your should be fully compatible with The Magick Moon's automated features.
For a complete system scan, feel free to use our system scanner to check your compatibility issues. To begin system scan, click here. |
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The Magick Moon is open to all that wish to place orders for our products, providing all required information is submitted that customer support may need to process your order correctly. You may place orders over the internet at any time, day or night, and even throughout the holiday season.
Once your account has been created, if you chose to opt into receiving our Newsletter or eMail Specials, you may receive discount notifications or coupons and offers for specials held only for our members at The Magick Moon.
Feel free to contact us at any time, or go to your control panel to retrieve any and all order information, as well as many of our member features. |
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| Review a list of Member Tools and Features, here. |
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